Detinues stands behind the quality of every product we ship. We are committed to ensuring you are satisfied with your purchase, whether it’s a custom-printed T-shirt, or specialty merchandise.
1. 60-Day Return & Exchange Window
Our policy provides a 60-day window for returns and exchanges. If 60 days have passed since your purchase date, we unfortunately cannot offer you a refund or exchange.
2. Condition of Returned Items
Returned items are expected to be received in an unused and resalable condition. * Non-Returnable Conditions: Items that have been washed, dried, damaged, stained, smell strongly of smoke, are covered in pet hair, or have been otherwise damaged by the customer are strictly non-returnable.
- Notification: Please notify us of any manufacturing defects as soon as you become aware of them by emailing Support@zeyro.store.
3. Quality Defects vs. Wear and Tear
We take full responsibility for any quality defects, such as printing errors, holes, or bad stitching. In such cases, we will provide a replacement or a full refund. However, we are not responsible for what is considered normal “wear and tear.” T-shirts will naturally fade, stretch, and change over time; this is a normal process and not considered a manufacturing defect.
4. Product Specific Policies
- Shoes: Please try your shoes on in a clean environment (such as indoors) to verify the fit. Once shoes are worn outside, visibly scuffed, or dirtied, they are no longer eligible for return.
- Media & Digital Content: Digital download content is not returnable or refundable. It is the customer’s responsibility to store and back up digital files after purchase.
5. Returns Procedure
To return or exchange your item(s), please contact our support team first to authorize the process. Once approved, mail your item(s) back to:
KARR LLC: Returns 30 North Gould Street, Sheridan, WY 82801, United States
Note: Unless there is a defect or an error on our behalf, we are unable to cover the costs of return shipping at this time.
6. Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
Contact Information
If you have any further questions regarding your return, we are happy to assist:
- Email: Support@zeyro.store
- Phone: +1 307 445 9947
- Business Address: 30 North Gould Street, Sheridan, WY 82801, USA
