Last updated: October 2, 2026
Every ZEYRO product is printed on demand, just for you. This policy explains how long it takes to make and deliver your order, how much shipping costs, and what to do if something goes wrong.
Free Shipping on Every Order
We offer free standard shipping on all orders, with no minimum purchase, to the United States, Canada, the United Kingdom, the European Union and the rest of the world. The shipping cost you see at checkout is always $0.00 for standard delivery.
Order Processing Time
Because each item is made to order, we need a little time to print, quality-check and pack your products before they ship.
- Processing time: 2 to 5 business days.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons (such as Black Friday, the holidays and Valentine’s Day), processing may take an additional 1 to 2 business days.
Delivery Times
After your order ships, estimated transit times are:
| Destination | Estimated transit time | Shipping cost |
|---|---|---|
| United States | 1 to 8 business days | Free |
| United Kingdom | 6 to 8 business days | Free |
| European Union | 6 to 8 business days | Free |
| Canada and rest of the world | 10 to 20 business days | Free |
Total estimated delivery time = processing time (2 to 5 business days) + transit time.
Delivery times are estimates provided by our carriers and are not guaranteed. Weather, customs checks and carrier delays can occasionally add extra time.
Orders With Multiple Items
To get your products to you as quickly as possible, items in the same order may be produced in different facilities and arrive in separate packages on different days. You will receive tracking information for each package.
Order Confirmation and Tracking
- You will receive an order confirmation email as soon as your order is placed.
- When your order ships, you will receive a shipping confirmation email with your tracking number.
- Tracking information usually becomes active within 24 to 48 hours after shipment.
If you have an account, you can also check your order status in My Account or on our Order Tracking page.
Changes and Cancellations
Because production starts quickly, please contact us as soon as possible at Contact@zeyro.store if you need to change your shipping address or cancel your order. We will do our best to help, but once an order has gone into production or has shipped, we can no longer change or cancel it.
Shipping Address Accuracy
Please double-check your shipping address at checkout. ZEYRO is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable because of an address error, we can reship it once the correct address is confirmed; additional shipping costs may apply.
Customs, Duties and Taxes
For international orders, customs duties, import taxes or brokerage fees may be charged by your country when the package arrives. These charges are not included in our prices or shipping and are the responsibility of the customer. We recommend checking with your local customs office if you are unsure.
Lost, Delayed or Stolen Packages
- If your tracking has not updated for 10 business days, or your order has not arrived within the estimated delivery time, please contact us and we will investigate with the carrier.
- If tracking shows your package as delivered but you cannot find it, please check with neighbours, your building’s mailroom and your local post office, then contact us within 14 days of the delivery date.
- We cannot be responsible for packages stolen after the carrier confirms delivery to the correct address, but we will always help you file a claim with the carrier.
Damaged or Incorrect Items
If your order arrives damaged, misprinted or incorrect, please email Contact@zeyro.store as soon as possible with your order number and clear photos of the item and the packaging. We will send a replacement or issue a refund. For full details, see our Return & Refund Policy.
Frequently Asked Questions
Is shipping really free?
Yes. Standard shipping is free on every order, to every destination, with no minimum spend.
How long will my order take to arrive?
Add the processing time (2 to 5 business days) to the transit time for your country in the table above. For example, a US order usually arrives within 3 to 13 business days.
Do you ship internationally?
Yes, we ship worldwide. Customers outside the US may need to pay local customs duties or taxes on delivery.
Why did my order arrive in more than one package?
Items may be printed in different facilities so they reach you faster. Each package has its own tracking number.
Contact Us
Questions about your delivery? We are happy to help:
- Email: Contact@zeyro.store
- Phone: +1 (514) 462-6947
- Business address: ZEYRO, 401 Boul. Labelle, Rosemère, QC J7A 3T2, Canada.
